Ashley Gillespie – Medium

Ashley Gillespie

Creating Your Own Personal Brand

Whether you’re just getting started in customer success or approaching decades in the industry it’s vital to build and speak to your…

Jan 27, 2021

Jan 27, 2021

Intangible Skills to Look for in Your Next CSM Hire

When building your dream team of customer success professionals there are, of course, the standard credentials and background you look for…

Nov 18, 2020

Intangible Skills to Look for in Your Next CSM Hire

Nov 18, 2020

Oh, The Skills You’ll Acquire

In the Dr. Seuss’ classic, Oh, the Place’s You’ll Go!, you read through the trials and tribulations you’re almost certain to face through…

Sep 21, 2020

Hot air balloons in air

Sep 21, 2020

Customer Success is a Team Sport

We love to call CSMs customer superheroes, it’s imperative to understand that it doesn’t mean the CSM has to do everything themselves.

Jun 11, 2020

black and white foosball table

Jun 11, 2020

Protecting Your Time: Nearly as Important as Protecting Revenue

A career in success introduces so many positives. From working with amazing brands as your clients to expanding your industry expertise…

Apr 1, 2020

Protecting Your Time: Nearly as Important as Protecting Revenue

Apr 1, 2020

Starting a New CS Leadership Role — What I Learned

This year provided twists and turns, reasons to celebrate, and reasons to step back and reevaluate. As I wind down the year, I’m taking…

Dec 18, 2019

Starting a New CS Leadership Role — What I Learned

Dec 18, 2019

Keeping up with Account Planning in a Fast-Paced Environment

Next up in my account planning blog series, we’re talking about how to ensure you can keep your account plans up-to-date and valuable…

Oct 2, 2019

Keeping up with Account Planning in a Fast-Paced Environment

Oct 2, 2019

Managing Frequent Change

If there is one concept that unites a majority of the population it is that “Change is hard.” How often have you been given this counsel by…

Aug 5, 2019

Managing Frequent Change

Aug 5, 2019

Variable Compensation for Customer Success Managers

From day one of my customer success career, variable compensation has been a component of my total comp package: benefits, paid time off…

Jul 29, 2019

Variable Compensation for Customer Success Managers

Jul 29, 2019

AM or CSM: What’s the Difference?

If I had a nickel for every time I’ve been asked, “What is the difference between an account manager and a customer success manager?” or…

Jul 22, 2019

AM or CSM: What’s the Difference?

Jul 22, 2019

Ashley Gillespie

Ashley Gillespie

Detail-oriented, problem solving, SaaS(y) Leader in Customer Success https://www.linkedin.com/in/ashleyhgillespie/

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