Whether you’re just getting started in customer success or approaching decades in the industry it’s vital to build and speak to your personal brand.

Not only is your personal brand a valuable tool to set yourself apart from others in the industry, but it is a takeaway from your career…


When building your dream team of customer success professionals there are, of course, the standard credentials and background you look for in terms of years of experience and types of previous roles. Those qualifiers allow you to trust your candidate will arrive with enough background to be an impactful and…


Hot air balloons in air

In the Dr. Seuss’ classic, Oh, the Place’s You’ll Go!, you read through the trials and tribulations you’re almost certain to face through your life journey. Not everything will go as planned, you might get stuck. Sometimes you may even be scared, but with some perseverance and desire to figure…


black and white foosball table

While we love to call CSMs customer superheroes, it’s imperative to understand that it doesn’t mean the CSM has to do everything themselves. It’s an important lesson to learn how and why to partner with other departments as often as you can — success is a team sport after all!


A career in success introduces so many positives. From working with amazing brands as your clients to expanding your industry expertise through your client verticals, not to mention limitless career opportunities that seem to widen with every passing quarter. Along with the good, you also get to manage the bad…


This year provided twists and turns, reasons to celebrate, and reasons to step back and reevaluate. As I wind down the year, I’m taking time to reflect on the many important lessons from my first year in leadership. While the learnings have been numerous, below are some highlights from my…


Next up in my account planning blog series, we’re talking about how to ensure you can keep your account plans up-to-date and valuable. …


If there is one concept that unites a majority of the population it is that “Change is hard.” How often have you been given this counsel by a mentor, or thought about it yourself while going through a tough transition? This old adage is one that rings true and can…


From day one of my customer success career, variable compensation has been a component of my total comp package: benefits, paid time off, salary, and variable. These have become the building blocks of any modern SaaS compensation plan. That being said, years ago my first variable package was terrifying! “Can…


If I had a nickel for every time I’ve been asked, “What is the difference between an account manager and a customer success manager?” or “Why are they different?” or “What is is that you do again?” I might not need to continue grooming my customer success career! Lots of…

Ashley Gillespie

Detail-oriented, problem solving, SaaS(y) Director of Customer Success https://www.linkedin.com/in/ashleyhgillespie/

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